Management Science (MGSC) 369

Service Operations Management (Revision 5)

MGSC 369 course cover

Revision 5 is closed for registrations, replaced by current version

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Delivery Mode: Individualized study online or grouped study** (check locations) - both options with eTextbook

Credits: 3

Area of Study: Applied Studies
(Business and Administrative Studies)

Prerequisite: MGSC 301 or equivalent.

Centre: Faculty of Business

MGSC 369 has a Challenge for Credit option.

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**Note: Students registering in grouped study mode are advised that there may be some differences in the evaluation and course materials information indicated below. To obtain the most up-to-date information, contact the Faculty of Business Student Support Centre at 1-800-468-6531.

Overview

MGSC 369 provides an introduction to the functional area of production and operations management as practiced in service organizations.

Outline

  • Lesson 1: The Role of Services in an Economy
  • Lesson 2: The Nature of Services
  • Lesson 3: Service Strategy
  • Lesson 4: New Service Development
  • Lesson 5: Service Quality
  • Lesson 6: The Service Encounter
  • Lesson 7: Service Facility Location
  • Lesson 8: Managing Capacity and Demand
  • Lesson 9: Growth and Globalization of Services
  • Lesson 10: Forecasting Demand for Services
  • Lesson 11: Service Supply Relationships

Evaluation

To receive credit for MGSC 369, you must achieve a grade of at least 50 percent on each examination, and an overall course grade of at least “D” (50 percent). The weighting of the composite grade is as follows:

Assign 1 Assign 2 Assign 3 Assign 4 Midterm Exam Final Exam Total
10% 10% 10% 10% 30% 30% 100%

To learn more about assignments and examinations, please refer to Athabasca University's online Calendar.

Course Materials

Textbook

Registration in this course includes an electronic textbook. For more information on electronic textbooks, please refer to our eText Initiative site.

Fitzsimmons. J. A., & Fitzsimmons, M. J. (2008). Service management: Operations, strategy, information technology (6th ed.). New York, NY: McGraw-Hill/Irwin. ISBN 978-0-07-722849-1

You can acquire a print version of the textbook on your own if you wish.

Other Resources

All other learning resources will be available online.

Challenge for Credit Course Overview

The Challenge for Credit process allows students to demonstrate that they have acquired a command of the general subject matter, knowledge, intellectual and/or other skills that would normally be found in a university level course.

Full information for the Challenge for Credit can be found in the Undergraduate Calendar.

Challenge Evaluation

To receive credit for the MGSC 369 challenge registration, you must achieve a grade of at least “D” (50 percent) on the examination.

Paper Exam

Undergraduate Challenge for Credit Course Registration Form

Current Grouped Study Locations

Athabasca University reserves the right to amend course outlines occasionally and without notice. Courses offered by other delivery methods may vary from their individualized-study counterparts.

Opened in Revision 5, September 9, 2013.

View previous syllabus