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Get real-time answers to common questions about AU, including fees, admissions, courses, programs, transcripts, and exams.

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How do I access academic support or service from an AU department?

AU has a variety of services in place to support your learning goals. Depending on the type of question you have, we suggest the following contact options:

AskAU: Online access 24/7 with the option to submit a service request (response generally in 5-7 business days)

AU Information Centre: The main contact for phone service and support from an AU team member. Service hours are posted on the Contact Us page.

Tutor or Academic Support Centre: For questions related to your AU course once you're registered. Contact information is provided in an eLetter (check myAU) approximately 1 week before your contract start date. Hours and availability vary - check your eLetter for details.

Student services & other AU departments: Contact information is provided on AU web pages. Service requests by email are recommended. Some departments may not be accessible directly by phone.

You may contact the AU Information Centre if you're not sure which department can assist you.

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The personal information collected on this form will be used for the purpose of processing requests, creating student records and for generating market research statistics. This personal information is being collected under the authority of section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act. If you have any questions about the collection and use of this information, contact FOIP Policy Coordinator Athabasca University, Athabasca University, 1 University Drive, Athabasca, AB Canada T9S 3A3. Telephone: 780-675-6111.