Management Science (MGSC) 369
Service Operations Management (Revision 6)
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Area of Study: Applied Studies
(Business and Administrative Studies)
Prerequisite: MGSC 301 or equivalent. Students should also be familiar with basic algebra. Neither calculus nor business math is required, but students with courses in either of these subjects will find this knowledge useful. In special cases, students may obtain the course coordinator’s permission to take the course without these prerequisites.
Centre: Faculty of Business
MGSC 369 has a Challenge for Credit option.
Welcome to Management Science 369: Service Operations Management. This senior level, three–credit course will introduce you to the skills associated with the functional area of production and operations management, as they are practised in service organizations.
- Lesson 1: The Service Economy
- Lesson 2: Service Strategy
- Lesson 3: New Service Development
- Lesson 4: The Service Encounter
- Lesson 5: Service Quality
- Lesson 6: Service Facility Location
- Lesson 7: Managing Capacity and Demand
- Lesson 8: Globalization of Services
- Lesson 9: Forecasting Demand for Services
- Lesson 10: Service Supply Relationships
The following chart summarizes the evaluation scheme for this course.
|Activity||Credit Weight||When to Complete|
|Assignment 1||10%||After Lesson 3|
|Assignment 2||10%||After Lesson 5|
|Assignment 3A||6.5%||After Lesson 8|
|Assignment 3B||3.5%||After Lesson 8|
|Assignment 4A||6%||After Lesson 10|
|Assignment 4B||4%||After Lesson 10|
|Midterm Examination||30%||After Lesson 5|
|Final Examination||30%||After Lesson 10|
To learn more about assignments and examinations, please refer to Athabasca University's online Calendar.
Fitzsimmons. J. A., Fitzsimmons, M. J., & Bordoloi, S. (2013). Service management: Operations, strategy, information technology (8th ed.). New York: McGraw-Hill/Irwin. (ISBN: 978-0-0784120-1)
You can acquire a print version of the textbook on your own if you wish.
All other learning resources will be available online.
The Challenge for Credit process allows students to demonstrate that they have acquired a command of the general subject matter, knowledge, intellectual and/or other skills that would normally be found in a university level course.
Full information for the Challenge for Credit can be found in the Undergraduate Calendar.
Undergraduate Challenge for Credit Course Registration Form
Athabasca University reserves the right to amend course outlines occasionally and without notice. Courses offered by other delivery methods may vary from their individualized-study counterparts.
Opened in Revision 6, July 13, 2016.
View previous syllabus