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COVID-19: Important information for AU Learners and Team Members.
Next Undergrad Deadline: Register by April 10th to start on May 1stApply Online
AU support services are available Mon to Fri from 8:30 a.m. to 4:30 p.m. (MST). It is now 12:42 pm (MST). See important calendar dates
Due to the COVID-19 pandemic, AU has temporarily closed telephone services.
Office Hours at all locations:Mon to Fri from 8:30 a.m. – 4:30 p.m (MST)
If you feel that a grade has been improperly assigned or an academic or institutional process has not been followed, you have the right of appeal. Appeals must be made in writing using the online appeals form.
You may appeal decisions and actions including
Athabasca University’s grade appeals process is as follows:
You are expected to be familiar with AU’s Admissions and Academic Regulations before appealing a transfer credit decision.
Appeals in this category can include decisions around course extensions, course registrations, challenge for credit, and exam issues that aren’t related to grades (e.g. exam requests, invigilators). You may need to provide supporting documentation.
Academic misconduct has severe penalties that can range from getting a failing grade on an assignment or course to expulsion. If you wish to appeal an academic misconduct penalty, you are expected to first be familiar with the Academic Misconduct Policy.
The Ombuds Office helps make sure that all members of the university community are treated fairly. They can't overturn results of an appeal, but can ask for reconsideration of new information.
If you’re having trouble with an appeal or feel the result is unfair, the Ombuds Office may be able to provide assistance or advice.
Updated May 16, 2018 by Web Strategy, University Relations