Help & Support

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Academic Assistance

Course help

If you need help with your course, AU’s tutors and student support centres are there. Your tutor or Student Support Centre contact information will be sent to you by e-letter in myAU.

Academic advising

AU’s academic advisors can help you with choosing your courses and planning your program.

Research and writing

The library offers help with research, citing and referencing, and writing.

The Write Site provides individual coaching, assessment and exercises to improve your writing.

Exam information

Exams at AU are different. Our exams page has the information you need on requesting, writing and rescheduling exams.

Student assistance


Our counsellors can help you with concerns around study skills, time management, career indecision and adjusting to AU.

Students with disabilities

AU provides a number of services to help students with disabilities succeed in their studies.

Ombuds Office

When other university channels can’t provide the help you need and you’re not sure where to turn, the Ombuds Office can answer your questions or refer you to the right place.

Technical support (IT Help Desk)

The IT Help Desk provides online self-help for common issues and live support during business hours.