Current student information

We are committed to supporting your success. While myAU will be your primary platform as a student, we have also gathered other resources to assist you.

Ask AU

Get immediate answers to frequently asked questions, covering topics like courses, financial aid, transcripts, and more.

Ask in the form of a question, such as “How can I pay my fees?”

Technical support

Contact the Technical Services Call Centre if you require technical assistance. They are available to help you with any technical issues during online learning.

The Technical Services Call Centre is open from 8:30 a.m. to 4:30 p.m. (Mountain), Monday to Friday. Call 1-780-675-6100 (international) or 1-800-788-9041 for assistance.

Student Support Portal

If you are an undergraduate student, you can create tickets in our Student Support Portal. Our student support portal explains how to access academic support or submit a service-related question. If you have never used the portal before, we recommend watching this short video before you begin:

Access the portal

Appointment booking

Schedule time to speak with an AU team member.

Questions about AU

New to AU? Get assistance with course and program options!

Book time with us

AU service and support

Need guidance to the right resources or information? Connect with an AU team member for assistance. 

Schedule an appointment

A learner-centred experience

Support Services

Our Support Services team helps current students with advice, resources, and guidance for students during their time at AU. Whether you’re looking for tutoring, exam help, accessibility information, or mental health support, they can help.

Updated January 04, 2024 by Digital & Web Operations (