Management Science (MGSC) 369

Service Operations Management (Revision 8)

Status:

Open

Delivery mode:

Individualized study online with eText

Credits:

Area of study:

Applied Studies (Business and Administrative Studies)

Prerequisites:

MGSC 301 or equivalent. Students should also be familiar with basic algebra. Neither calculus nor business math is required, but students with courses in either of these subjects will find this knowledge useful. In special cases, students may obtain the course coordinator’s permission to take the course without these prerequisites.

Course start date:

If you are a:

Self-funded student: register by the 10th of the month, start on the 1st of the next.
Funded student: please check the next enrolment deadline and course start date.

Precluded:

None

Challenge:

MGSC 369 has a challenge for credit option.

Faculty:

Faculty of Business

Notes:

Students registering in grouped study mode are advised that there may be some differences in the evaluation and course materials information indicated below. To obtain the most up-to-date information, contact the Faculty of Business Student Support Centre at 1-800-468-6531.

Overview

Welcome to Management Science 369: Service Operations Management. This senior level, three–credit course will introduce you to the skills associated with the functional area of production and operations management, as they are practiced in service organizations. The lessons include cases and examples from different service industries such as healthcare, hospitality, retail, communication, transportation, and banking.

Evaluation

To receive credit for this course, you must submit both assignments, achieve a grade of at least 50 percent on each examination, and an overall course grade of at least D (50 percent).

The following chart summarizes the evaluation scheme for this course.

Activity	Weight	Complete by
Assignment 1	20%	After Lesson 6
Assignment 2	20%	After Lesson 10
Midterm Online Examination	30%	After Lesson 6
Final Online Examination	30%	After Lesson 10
Total	100%

The midterm and final examinations for this course must be requested in advance and written under the supervision of an AU-approved exam invigilator. Invigilators include either ProctorU or an approved in-person invigilation centre that can accommodate online exams. Students are responsible for payment of any invigilation fees. Information on exam request deadlines, invigilators, and other exam-related questions, can be found at the Exams and grades section of the Calendar.

To learn more about assignments and examinations, please refer to Athabasca University’s online Calendar.

Materials

Bordoloi, S., Fitzsimmons, J., & Fitzsimmons, M. (2023). Service management: Operations, strategy, information technology (10th ed.). McGraw-Hill/Irwin. ISBN10: 1265431221| ISBN13: 9781265431228 (eText)

eText

Registration in this course includes an electronic textbook. For more information on electronic textbooks, please refer to our eText Initiative site.

Other Resources

All other learning resources will be available online.

Challenge for credit

Overview

The challenge for credit process allows you to demonstrate that you have acquired a command of the general subject matter, knowledge, intellectual and/or other skills that would normally be found in a university-level course.

Full information about challenge for credit can be found in the Undergraduate Calendar.

Evaluation

To receive creditfor the MGSC 369 challenge registration, you must achieve a grade of at least D (50 percent)on the examination.

Online Exam

Challenge for credit course registration form

Athabasca University reserves the right to amend course outlines occasionally and without notice. Courses offered by other delivery methods may vary from their individualized study counterparts.

Opened in Revision 8, April 1, 2024

Updated April 10, 2024

View previous revision

Management Science (MGSC) 369

Overview

Outline

Evaluation

Materials

eText

Other Resources

Challenge for credit

Overview

Evaluation

Important links