Communications (COMM) 243

Interpersonal Communication (Revision 10)

COMM 243

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Delivery Mode: Individualized study online

Credits: 3

Area of Study: Applied Studies
(Business and Administrative Studies)

Prerequisite: None

Centre: Faculty of Business

COMM 243 has a Challenge for Credit option.

Télé-université du Québec equivalency: COM 5000

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Online course materials cannot be accessed prior to your course contract start date


Interpersonal communication plays a central role in everyone’s life. We engage in communication in practically every aspect of our lives, whether in person or mediated via digital or analog media. However, much of our communication practices are a result of habits, and we rarely make a conscious effort to communicate more effectively.

Business and organizations rely on interpersonal communication, as much professional activity involves teamwork with coworkers, conversing with customers, and meeting with clients and partners. To overcome and avoid interpersonal communication problems, you must learn to enhance your listening skills and your verbal and nonverbal communication techniques. As well, you need to keep in mind the social and cultural contexts in which you interact with others.

COMM 243 introduces you to the challenges and rewards of communicating with others in professional settings. After completing the course, you will be to detect communication problems, act as an effective communicator, and provide sound advice about ways to improve communication outcomes.

Through a simulated work environment, you will interact with virtual coworkers and clients to complete tasks and assignments that mimic actual interpersonal communication issues in a workplace setting. Educational material and individual, iterative feedback will guide you through developing skills that will not only be essential for successfully completing the course but will also help you excel in your chosen career.

Find out more about this course’s use of simulated, experiential learning methods.

Learning Outcomes

After successfully completing this course, you should be able to

  • relate key concepts to communication problems you observe or experience at work.
  • understand the social and cultural contexts in which interpersonal communication takes place.
  • resolve and avoid interpersonal problems to better achieve organizational and individual goals.


To receive credit for COMM 243, you must achieve a minimum grade of D (50 percent) on the Final Examination, and achieve an overall grade of at least D (50 percent) in the entire course. The distribution of marks for the various credit activities is listed below:

Activity Weighting
Experiential Interactions & Exercises 30%
Reflective Essays (3) 40%
Final Examination 30%
Total 100%

Work and assignments not submitted for evaluation will receive a grade of 0 percent.

To learn more about assignments and examinations, please refer to Athabasca University's online Calendar.

The final examination for this course must be taken online with an AU-approved exam invigilator at an approved invigilation centre. It is your responsibility to ensure your chosen invigilation centre can accommodate online exams. For a list of invigilators who can accommodate online exams, visit the Exam Invigilation Network.

Course Materials

Registration in this course includes access to an online simulation platform. This learning platform includes interactive discussions and exercises as well as extensive educational texts and videos.


As this course makes continuous use of an interactive online environment and online videos, it requires students to have regular access to a desktop or laptop computer with a high-speed Internet connection. It is not possible to download the course material and complete this course predominantly offline.

Challenge for Credit Overview

The Challenge for Credit process allows you to demonstrate that you have acquired a command of the general subject matter, knowledge, intellectual and/or other skills that would normally be found in a university-level course.

Full information about Challenge for Credit can be found in the Undergraduate Calendar.

Challenge Evaluation

To receive credit for the COMM 243 challenge registration, you must achieve a grade of at least D (50 percent) on the examination.

Online Exam (3 hours)

Undergraduate Challenge for Credit Course Registration Form

Athabasca University reserves the right to amend course outlines occasionally and without notice. Courses offered by other delivery methods may vary from their individualized-study counterparts.

Opened in Revision 10, May 7, 2021.

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