Business Technology Management Administration (BTMA) 445

Business Process Management (Revision 1)

MGSC 368 course cover

Delivery Mode: Individualized study online

Credits: 3

Area of Study: Applied Studies
(Business and Administrative Studies)

Prerequisite: MGSC 368 or MGSC 369.

Precluded: N/A

Centre: Faculty of Business

BTMA 445 has a Challenge for Credit option.

Check availability


The objective of Business Process Management (BTMA) 445 is to discuss how business processes can be managed, analyzed, redesigned, and improved by knowledge-based change. Managing business processes and making changes based on science and experience is necessary for every organization, whether profit or non-profit, for maximizing results while minimizing effort and protecting the environment.


  • Lesson 1: Business Process Change
  • Lesson 2: Strategy, Value Chains, Business Initiatives, and Competitive Advantage
  • Lesson 3: Understanding the Enterprise
  • Lesson 4: Measuring Process Performance
  • Lesson 5: Process Management
  • Lesson 6: An Executive-Level Business Process Management Group
  • Lesson 7: Understanding and Scoping Process Problems
  • Lesson 8: Modeling Business Processes
  • Lesson 9: Modeling Activities
  • Lesson 10: Managing and Measuring a Specific Business Process
  • Lesson 11: Incremental Improvement with Lean and Six Sigma


To receive credit for BTMA 445, you must achieve a mark of at least D (50 percent) on the Final Examination and a composite course mark of at least a D (50 percent). The composite mark is weighted as follows:

Activity Weighting
Assignment 1: Enterprise Resource Planning Analysis Paper 15%
Midterm Examination 20%
Assignment 2: Business Process Redesign Project 30%
Final Examination 25%
Peer Learning Forum Participation 10%
Total 100%

To learn more about assignments and examinations, please refer to Athabasca University's online Calendar.

The midterm and final examinations for this course must be taken online with an AU-approved exam invigilator at an approved invigilation centre. It is your responsibility to ensure your chosen invigilation centre can accommodate online exams. For a list of invigilators who can accommodate online exams, visit the Exam Invigilation Network.

Course Materials


Registration in this course includes a print textbook.

Harmon, P. (2019). Business process change: A business process management guide for managers and process professionals (4th ed.). Cambridge, MA: Elsevier. ISBN: 9780128158470

Other Resources

All other learning resources will be available online.

Challenge for Credit Overview

The Challenge for Credit process allows you to demonstrate that you have acquired a command of the general subject matter, knowledge, intellectual and/or other skills that would normally be found in a university-level course.

Full information about Challenge for Credit can be found in the Undergraduate Calendar.

Challenge Evaluation

To receive credit for the BTMA 445 challenge registration, you must achieve a grade of at least D (50 percent) on the examination.

Online Exam

Undergraduate Challenge for Credit Course Registration Form

Athabasca University reserves the right to amend course outlines occasionally and without notice. Courses offered by other delivery methods may vary from their individualized-study counterparts.

Opened in Revision 1, January 10, 2020.