Overview
The objective of Business Process Management (BTMA) 445 is to discuss how business processes can be managed, analyzed, redesigned, and improved by knowledge-based change. Managing business processes and making changes based on science and experience is necessary for every organization, whether profit or non-profit, for maximizing results while minimizing effort and protecting the environment.
Learning outcomes
After successfully completing this course, students should be able to
- discuss and evaluate business processes, strategies, and methodologies; elements of process management; and the drivers for business process change.
- create an enterprise business process architecture and outline a plan for maintenance.
- evaluate and develop business processes based on a process level of analysis.
- apply process flow diagrams to day-to-day management problems.
- analyze, manage, and measure specific business processes and activities, applying Lean and Six Sigma principles.
- analyze the benefits of and barriers to implementing an Enterprise Resource Planning (ERP) system in an organization.
- evaluate the steps and develop a summary proposal to redesign a core business process of an organization.
- assess the expected consequences of a business process redesign project for an organization.
Evaluation
To receive credit for BTMA 445, you must achieve a mark of at least D (50 percent) on the Final Examination and a composite course mark of at least a D (50 percent). The composite mark is weighted as follows:
| Activity | Weight |
| Assignment 1: Enterprise Resource Planning Analysis Paper | 15% |
| Midterm Examination | 20% |
| Assignment 2: Business Process Redesign Project | 30% |
| Final Examination | 25% |
| Peer Learning Forum Participation | 10% |
| Total | 100% |
The midterm and final examinations for this course must be requested in advance and written under the supervision of an AU-approved exam invigilator. Invigilators include either ProctorU or an approved in-person invigilation centre that can accommodate online exams. Students are responsible for payment of any invigilation fees. Information on exam request deadlines, invigilators, and other exam-related questions, can be found at the Exams and grades section of the Calendar.
Materials
Physical course materials
The following course materials are included in a course package that will be shipped to your home prior to your course’s start date:
Harmon, P. (2019). Business process change: A business process management guide for managers and process professionals (4th ed.). Cambridge, MA: Elsevier. ISBN: 9780128158470
Other Resources
All other learning resources will be available online.
Challenge for credit
Overview
The challenge for credit process allows you to demonstrate that you have acquired a command of the general subject matter, knowledge, intellectual and/or other skills that would normally be found in a university-level course.
Full information about challenge for credit can be found in the Undergraduate Calendar.
Evaluation
To receive credit for the BTMA 445 challenge registration, you must achieve a grade of at least D (50 percent) on the examination.
| Activity | Weight |
| Online Exam | 100% |
| Total | 100% |
Challenge for credit course registration form