Contact AU

We're here to help.

You can contact us during business hours 9 a.m. to 4 p.m. (Mountain).
Please note that all service queues will be closed from 12 p.m. – 1 p.m. (Mountain)
It is currently (Mountain).

Call us

1-780-675-6100 (international) or

1-800-788-9041 (toll-free in Canada/US)

Monday to Friday
9 a.m. to 4 p.m.
(Mountain)

Help and support

Looking for specific information? AU offers a variety of online student support services to assist you.

Find out who to contact

Faculty of Business
Student Support Centre
Faculty of Science and Technology
Student Success Centre
Technical Services Call Centre
Monday to Thursday
8:30 a.m. to 8:30 p.m.

Friday
8:30 a.m. to 4:30 p.m.
Monday to Friday
8:30 a.m. to 4:30 p.m.
Monday to Friday
8:30 a.m. to 4:30 p.m.
1-780-675-6189 (international) or 1-800-468-6531 1-780-675-6401 (international) or 1-855-362-2870 1-780-675-6100 (international) or 1-800-788-9041

Mailing address

Athabasca University
1 University Drive
Athabasca, AB T9S 3A3
Canada
More info

Send us a request

The Athabasca University Information Centre team members are dedicated to answering your questions and providing assistance.

 
 
 
 
 
 
 
 
 
 

For a thorough response, please provide these additional details:

AU students are encouraged to use the email address noted on their student record:

* What can we help you with?

 
 

You are advised that the information you provide, and any other information placed into your student record, will be protected and used in compliance with Alberta’s Protection of Privacy Act (POPA) and Access to Information Act (ATIA). For more information, please refer to our website Accessing information


Thinking about studying with us?

We've compiled the most important things you need to know about Athabasca University into this handy viewbook. Learn about everything from the benefits of studying online to convocating from an online university.

Updated August 21, 2025 by Digital & Web Operations (web_services@athabascau.ca)