Contact AU

We're here to help.

Get the support you need over the phone. For questions concerning your courses and or programs, contact the AU Service Centre. If your in need of Technical Support contact Technical Services Call Centre.

It is currently (Mountain).

AU Service Centre

1-780-675-6100 (international) or

1-800-788-9041 (toll-free in Canada/US)


Monday, Wednesday, and Friday
8:30 a.m. to 4:30 p.m. (Mountain)

Tuesday and Thursday
8:30 a.m. to 7:30 p.m. (Mountain)

Help and support

Looking for specific information? AU offers a variety of online student support services to assist you.

Find out who to contact

Technical Services Call Centre
Monday to Friday
8:30 a.m. to 4:30 p.m. (Mountain)
1-780-675-6100 (international) or 1-800-788-9041

Mailing address

Athabasca University
1 University Drive
Athabasca, AB T9S 3A3
Canada
More info

Send us a request

The Athabasca University Service Centre team members are dedicated to answering your questions and providing assistance.

 
 
 
 
 
 
 
 
 
 

For a thorough response, please provide these additional details:

AU students are encouraged to use the email address noted on their student record:

* What can we help you with?

 
 

You are advised that the information you provide, and any other information placed into your student record, will be protected and used in compliance with Alberta’s Protection of Privacy Act (POPA) and Access to Information Act (ATIA). For more information, please refer to our website Accessing information


Thinking about studying with us?

We've compiled the most important things you need to know about Athabasca University into this handy viewbook. Learn about everything from the benefits of studying online to convocating from an online university.

Access viewbook

Updated December 10, 2025 by Digital & Web Operations (web_services@athabascau.ca)