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On Tuesday, Oct. 13, the AU Service Centre phone lines will be closed at 1 p.m. We recommend submitting inquiries through the Student Service Portal during this time.

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The Athabasca University Service Centre team members are dedicated to answering your questions and providing assistance.

* First Name

* Last Name:

For a thorough response, please provide these additional details:

AU Student ID (if applicable):

Phone Number:

AU students are encouraged to use the email address noted on their student record:

* Email:

* Confirm Email:

* What can we help you with?

Admission and Registration inquires (withdrawals, extensions, applications)

Advising services (program planning, transfer credit and course selection)

Academic services (course specific questions, assignments, exams)

Academic Records (transcripts, photo ID, graduation)

Accommodations and accessibility

Awards – Undergraduate

Awards – Graduate

Academic Counselling Servicess (education and career planning, and study skills)

Exam scheduling (invigilation, fees and booking)

Mental Health and Wellness

Student Financial Aid

Technical Support

All other inquiries (general information)

* Question:

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You are advised that the information you provide, and any other information placed into your student record, will be protected and used in compliance with Alberta’s Protection of Privacy Act (POPA) and Access to Information Act (ATIA). For more information, please refer to our website Accessing information

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Thinking about studying with us?

We've compiled the most important things you need to know about Athabasca University into this handy viewbook. Learn about everything from the benefits of studying online to convocating from an online university.

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Updated October 08, 2026 by Digital & Web Operations (web_services@athabascau.ca)

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