Help & Support

Admissions assistance

Need help applying to Athabasca University or have questions about the process? We can help.

Academic assistance

Course help

If you need help with your course, AU’s tutors and student support centres are there. Your tutor or Student Support Centre contact information will be sent to you by e-letter in myAU.

Research and writing help

The library offers help with research, citing and referencing, and writing.

The Write Site provides individual coaching, assessment and exercises to improve your writing.

Exam information

Exams at AU are different. Our exams page has the information you need on requesting, writing and rescheduling exams.

Academic advising

AU’s academic advisors can help you with choosing your courses and planning your program.

Student assistance

Counselling

Our counsellors can help you with concerns around study skills, time management, career indecision and adjusting to AU.

Students with disabilities

AU provides a number of services to help students with disabilities succeed in their studies.

Ombuds Office

When other university channels can’t provide the help you need and you’re not sure where to turn, the Ombuds Office can answer your questions or refer you to the right place.

Important contacts

Technical support (IT Help Desk)

The IT Help Desk provides online self-help for common issues and live support during business hours.
  • Phone: 1-800-788-9041, Ext. 6405

Information centre

Get answers to common questions 24 hours a day, 7 days a week with our online knowledge base, Ask AU. You can also call us during business hours.

  • Phone – Canada and U.S. (toll-free): 1-800-788-9041
  • Phone – international: +1-780-675-6100

Find a person

Use our course coordinator lookup to find out who your course coordinator is and how to get in touch.

Use our phone and email search to contact a specific person.

Updated July 05 2016 by Web Strategy, Advancement