Need help applying to Athabasca University or have questions about the process? We can help.
If you need help with your course, AU’s tutors and student support centres are there. Your tutor or Student Support Centre contact information will be sent to you by e-letter in myAU.
Research and writing help
The library offers help with research, citing and referencing, and writing.
The Write Site provides individual coaching, assessment and exercises to improve your writing.
Exams at AU are different. Our exams page has the information you need on requesting, writing and rescheduling exams.
AU’s academic advisors can help you with choosing your courses and planning your program.
Our counsellors can help you with concerns around study skills, time management, career indecision and adjusting to AU.
Students with disabilities
AU provides a number of services to help students with disabilities succeed in their studies.
When other university channels can’t provide the help you need and you’re not sure where to turn, the Ombuds Office can answer your questions or refer you to the right place.
Technical support (IT Help Desk)The IT Help Desk provides online self-help for common issues and live support during business hours.
- Phone: 1-800-788-9041, Ext. 6405
Get answers to common questions 24 hours a day, 7 days a week with our online knowledge base, Ask AU. You can also call us during business hours.
- Phone – Canada and U.S. (toll-free): 1-800-788-9041
- Phone – international: +1-780-675-6100
Find a person
Use our course coordinator lookup to find out who your course coordinator is and how to get in touch.
Use our phone and email search to contact a specific person.
Updated October 21 2016 by Web Strategy, Advancement
When you have a question or need a service, you should get a timely response. Our service standards let you know what to expect and who to contact if the standard isn’t met.
When to call
Most AU support services are available Monday to Friday from 8:30 a.m. to 4:30 p.m. (Mountain Time).
It is now 08:44 am in Athabasca.
We are closed on statutory holidays and between Christmas and New Year's.