Academic records

Requesting a transcript

Athabasca University now issues transcripts through MyCreds™, a secure document-sharing platform. You can request a transcript online by logging into myAU. Select the "Request Transcripts" option under Student Record in the left-hand navigation menu. This service allows you to preview and print your transcript before it gets sent to the destination that you have specified. In exceptional circumstances, students are able to request a paper transcript by submitting the transcript request form to Academic Records in the Office of the Registrar.

It is the student's responsibility to determine if the institution they are sending to accepts transcripts through MyCreds™. Payment to MyCreds™ is non-refundable.

More information about transcripts requests can be found in the Calendar, or by contacting the Information Centre at 1-800-788-9041.

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Viewing your grades online

To view your individual assignments, exam marks, or final grades online, log into myAU. Select the "Check Your Grades" option under Student Record in the left-hand navigation menu.

If you have questions about your grades, contact your course assistant (i.e., tutor, academic expert, etc.) or AU's Information Centre.

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Who has access to my academic records?

AU keeps academic records confidential. We do this in accordance with Alberta's Protection of Privacy Act. In most cases, we will not release information to third parties without the explicit consent of the student. Exceptions, which include legal investigations and fine or debt collection, are explained in the act.

All other information requires that a student complete a Release of Information Waiver. This indicates who AU may release information to, and what information we may provide.

A student must print off the form, provide the necessary information, and return the signed form to AU. Then, the Academic Records area may release information only to the parties indicated.

This document from the FOIP website gives more information about the Freedom of Information Act and how it applies to post-secondary institutions.

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Changing your student information

You can make changes to your student information online through myAU. You can also email the Academic Records unit at acrec@athabascau.ca.

To change your information online, log into myAU. Choose "Change Your Personal Information" under Student Record in the left-hand navigation menu.

If you need to change your name, you must submit a Student Change of Information Form to the Academic Records unit of the Office of the Registrar by sending an email to acrec@athabascau.ca.

If you need help, contact the Information Centre at 1-800-788-9041. You can also email the Academic Records unit at acrec@athabascau.ca.

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Course letter grades

Undergraduate students can use AU's undergraduate grading scale to change numerical to letter grades. Graduate students can use AU's graduate grading scale.

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Appeals

Students may appeal decisions and actions including:

• grade assignment, evaluation and assessment of transfer credits
• institutional policies and procedures which do not directly impact assignment of grades
• assignment of penalties resulting from decisions made under the Student Academic Misconduct Policy

Appeals can be submitted to the Office of the Registrar through the Online Appeals form.

You can find more information about AU's appeals process in the Student Appeals Policy.

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Service standards

Athabasca University is committed to providing the highest quality service to all students. Our Service standards page contains detailed information on the levels of service you can expect from AU’s many service areas.

To let us know whether or not we're meeting your expectations, contact the appropriate service unit by e-mail.