Management Science (MGSC) 369
Service Operations Management (Revision 4)
Revision 4 is closed for registrations, replaced by current version.
View previous syllabus.
Delivery Mode: Individualized study online or grouped study.**
Credits: 3
Area of Study: Applied Studies
(Business and Administrative Studies)
Prerequisite: MGSC 301 or equivalent.
Centre: Faculty of Business
MGSC 369 has a Challenge for Credit option.
**Note:Students registering in grouped study, or grouped study international mode are advised that there may be some differences in the evaluation and course materials information indicated below. To obtain the most up-to-date information, contact the Faculty of Business Student Support Centre at 1-800-468-6531.
Overview
MGSC 369 provides an introduction to the functional area of production and operations management as practiced in service organizations.
Outline
Lesson 1: The Role of Services in an Economy
Lesson 2: The Nature of Services
Lesson 3: Service Strategy
Lesson 4: New Service Development
Lesson 5: Service Quality
Lesson 6: The Service Encounter
Lesson 7: Service Facility Location
Lesson 8: Managing Capacity and Demand
Lesson 9: Growth and Globalization of Services
Lesson 10: Forecasting Demand for Services
Lesson 11: Service Supply Relationships
Evaluation
To receive credit for MGSC 369, you must achieve a grade of at least “D” (50 percent) on each examination, and an overall course grade of at least “D” (50 percent). The weighting of the composite grade is as follows:
| Assign 1 | Assign 2 | Assign 3 | Assign 4 | Mid-term Exam | Final Exam | Total |
|---|---|---|---|---|---|---|
| 10% | 10% | 10% | 10% | 30% | 30% | 100% |
To learn more about assignments and examinations, please refer to Athabasca University's online Calendar.
Course Materials
Textbook
Fitzsimmons. J. A., & Fitzsimmons, M. J. (2008). Service management: Operations, strategy, information technology (6th ed.). New York, NY: McGraw-Hill/Irwin. ISBN 978-0-07-337783-4
Other materials
Students will access all other course materials online.
Challenge for Credit Course Overview
The Challenge for Credit process allows students to demonstrate that they have acquired a command of the general subject matter, knowledge, intellectual and/or other skills that would normally be found in a university level course.
Full information for the Challenge for Credit can be found in the Undergraduate Calendar.
- Undergraduate Challenge for Credit Policy
- Undergraduate Challenge for Credit Procedures
Challenge Evaluation
To receive credit for the MGSC 369 challenge registration, you must achieve a grade of at least “D” (50 percent) on the examination.
Paper Exam
Undergraduate Challenge for Credit Course Registration Form
Athabasca University reserves the right to amend course outlines occasionally and without notice. Courses offered by other delivery methods may vary from their individualized-study counterparts.
Opened in Revision 4, January 15, 2010.
View previous syllabus
Last updated by SAS 09/10/2013 12:09:42
