AU iPhones
AU setup instructions
Please select the appropriate instruction link below.
- AU iPhone Setup Guide - First AU Smart Phone
- AU iPhone Setup Guide - Replacing an Existing AU Smart Phone
- MFA Setup - You will not be able to use MFA until notified by IT
International travel
When travelling internationally it is important to ensure your use of your AU provided smart phone and cellular plan aligns with all policies and procedures, including the Acceptable Use of Information Technology Assets Procedure. Our standard plans only cover Travel within Canada.
Cellular bills can quickly increase by hundreds or thousands of dollars when travelling abroad. Having an appropriate travel plan in place can limit these costs substantially. If your phone is powered on outside of Canada it can easily generate additional costs even if you are not actively using it for anything.
If you will be required to use your AU smart phone when travelling internationally for university related teaching, learning, research, and/or administration, you must contact IT to ensure you have an appropriate travel plan in place well before you plan to leave. (See section 4.4a of the Acceptable Use of Information Technology Assets Procedure.)
Limited personal use of an AU asset like your AU smart phone is allowed, provided the use aligns with the procedure, where one of the requirements is it does not increase the University’s cost. (Section 4.4b or the Acceptable Use of Information Technology Assets Procedure.) Use of cellular services (data/voice/text) outside of Canada will almost certainly generate costs for the university.
Frequently asked questions (FAQ)
How to
- iPhone User Guide (Apple)
- Voicemail Setup (Telus)
- Voicemail Script (AU)
- Voicemail Quick Reference (Telus)
- Connect to WiFi (Apple)
- Set up a Personal Hotspot (Apple)
- Set Do Not Disturb (Apple)
- Cellular Data Settings (Apple)
- Find the serial number on your iPhone
Support options
If your AU iPhone is missing, please contact the IT Help Desk immediately so we can attempt to remotely lock down or wipe the phone.
If your AU iPhone requires repair or replacement, please contact the IT Help Desk for assistance with the process.
- Apple Support: https://support.apple.com/en-ca/iphone
- IT Help Desk: https://athabascau.service-now.com
- Teams: Working with iPhones
Accessories
Contact your department lead for information on purchasing accessories.
The following accessories will be supplied for your AU iPhone SE. They may arrive in separate shipments.
Below you will find some other iPhone accessory options with good reviews. The approximate expected price is also shown.
Cases (with built in screen protector)
Cases
- iPhone SE 2020 Case iPhone 7 Case iPhone 8 case Arae PU Leather Wallet case [Wrist Strap] [Kickstand] for Apple iPhone 7 iPhone 8 iPhone SE 2020 - Brown (~$15)
- ESR iPhone SE 2020 Case, iPhone SE 2020/8/7 Cover with Yellowing-Resistant TPU [1.1 mm Thick Back Case] [Shock-Absorbing Air-Guard Corners] Flexible Silicone Cover, Clear (~$10)
- JETech Case for iPhone 6s Plus and iPhone 6 Plus, Protective Cover with Shock-Absorption, Carbon Fiber Design, Grey (~$9)
Screen protectors
Wall chargers (USB-C)
- 20W USB-C Power Adapter (~$25) INCLUDED
Wall chargers (USB-A)
Car chargers (USB-A & USB-C)
Car chargers (USB-A)
Cables (USB-C)
- USB-C to Lightning Cable (1 m) (~$25) INCLUDED
- Anker USB C to Lightning Cable [6ft Apple MFi Certified] PowerLine II for iPhone 11/11Pro/11 Pro Max/X/XR/8/8 Plus, Supports Power Delivery (For Use With Type C Chargers) (~$26)
Cables (USB-A)
Headsets
Standard
- EarPods with Lightning Connector (~$25) Provided while supplies last (iPhone Only)
Mid Range
Coming SoonUpdated November 16, 2022 by Digital & Web Operations, University Relations (web_services@athabascau.ca)