Computers and Management Information Systems (CMIS) 311
Supporting End-User Computing (Revision 3)
Revision 3 is closed for registrations, replaced by current version
View previous version
Delivery Mode: Individualized study online.
Credits: 3
Area of Study: Applied Studies
(Business and Administrative Studies)
Prerequisite: None. Students are expected to have experience using Microsoft Office products before starting this course. Those wishing to upgrade their Office skills may take CMIS 245.
Centre: Faculty of Business
CMIS 311 is not available for challenge.
Note: You must have a version of Microsoft Office that contains all of the programs you will be using in this course: Word, PowerPoint, and Excel. You may complete this course using either Office 2010 or an earlier version of Office (such as 2007 or XP).
Overview
CMIS 311 is a three-credit, senior-level course that aims to introduce the key concepts and methods of end-user support, including client service skills, troubleshooting methods, planning for and managing support and training, product and service evaluation, needs analysis, and management of facilities.
Outline
This course has been organized into 3 units, as follows:
Unit 1: Skills for End-User Support
Unit 2: Managing End-User Support
Unit 3: Organizational Needs of End-User Computing
Evaluation
To receive credit for CMIS 311, you must complete all assignments and achieve an overall course grade of at least a “D” (50 percent). If it is necessary to improve your course mark, you may resubmit assignments for which you have received less than 50 percent. There are no examinations in this course. Weighting of each component is as follows:
| Assignment 1: Project 1 | 25% |
| Assignment 2: Project 2 | 25% |
| Assignment 3: Project 3 | 25% |
| Assignment 4: Portfolio | 25% |
| Total | 100% |
To learn more about assignments and examinations, please refer to Athabasca University's online Calendar.
Course Materials
Textbook
Beisse, F. (2010). A guide to computer user support for help desk and support specialists (4th ed.). Boston: Course Technology, Cengage Learning. ISBN: 9780495806493
Other materials
All other materials will be available to students online.
Special Course Features
This course and the learning activities within it have been designed specifically for use with a version of Microsoft Office that contains all of the programs you will be using in this course: Word, PowerPoint, and Excel. You may complete this course using either Office 2010 or an earlier version of Office (such as 2007 or XP).
As an AU student, you can purchase the software at a special student price. To download the software, go to: http://itss.athabascau.ca/students/docs/software.html
To purchase a CD-ROM, contact Course Materials by phoning 1-800-788-9041 or by emailing cmat@athabascau.ca.
The course materials for this course are shipped as a shrink-wrapped package. If the shrink wrap is broken, the materials are not returnable.
Athabasca University reserves the right to amend course outlines occasionally and without notice. Courses offered by other delivery methods may vary from their individualized-study counterparts.
Opened in Revision 3, November 5, 2009.
View previous syllabus
Last updated by SAS 05/07/2015 14:46:41
