Ask AU

Get real-time answers to common questions about AU, including fees, admissions, courses, programs, transcripts, and exams.

Ask in the form of a question, such as "When do your courses start?"

Our closest match to your question:

Who can I contact if I am having problems in my course?

If you are having difficulties with your individualized study course content, procedures, or assignments, contact your tutor. Your tutor's contact information is found in your course tutor letter, found under 'My Letters' in myAU. They are responsible for providing individual instruction, assignment marking, and general support.

For questions about Faculty of Business courses, contact the Student Support Centre.

If you are having a problem with your printed course materials (for example, missing or incorrect materials), email the Course Materials Production Department.

For questions pertaining to exams, contact the Examination Services Unit at

If you are having technical difficulties accessing course materials or other online services provided by Athabasca University, contact the Computing Services IT Help Desk.

If you are having difficulties with your course such as trouble with study skills, exam anxiety, or time management, contact Counseling Services.

For other issues, contact the Information Centre.

Explore Questions by Topic

Not finding your answer? Contact us.

For a thorough response, please provide these additional details:

AU students are encouraged to use the email address noted on their student record:

* What can we help you with?

The personal information collected on this form will be used for the purpose of processing requests, creating student records and for generating market research statistics. This personal information is being collected under the authority of section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act. If you have any questions about the collection and use of this information, contact FOIP Policy Coordinator Athabasca University, Athabasca University, 1 University Drive, Athabasca, AB Canada T9S 3A3. Telephone: 780-675-6111.