Ask AU

Get real-time answers to common questions about AU, including fees, admissions, courses, programs, transcripts, and exams.

Ask in the form of a question, such as "When do your courses start?"

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What is your phone number?

Athabasca University’s Information Centre is the main contact for all student inquiries. 

1-800-788-9041

Phone service is available Monday through Friday during the following hours:

Time Status
10:00AM - 12:00PM MST Open
12:00PM - 1:00PM MST Closed
1:00PM - 3:00PM MST Open

We encourage students to use AskAU for answers to frequently asked questions. AU students also have the option to submit a Service Request Form.

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AU students are encouraged to use the email address noted on their student record:

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The personal information collected on this form will be used for the purpose of processing requests, creating student records and for generating market research statistics. This personal information is being collected under the authority of section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act. If you have any questions about the collection and use of this information, contact FOIP Policy Coordinator Athabasca University, Athabasca University, 1 University Drive, Athabasca, AB Canada T9S 3A3. Telephone: 780-675-6111.