Ask AU

Get real-time answers to common questions about AU, including fees, admissions, courses, programs, transcripts, and exams.

Ask in the form of a question, such as "When do your courses start?"

Our closest match to your question:

What is the fine print for the convenience charge?

Please be aware that when you choose to pay by a Visa or Mastercard credit card, you are agreeing to pay a two per cent convenience charge of the overall cost to the online payment provider (third-party service). This charge will not appear on your student accounts and is NON-REFUNDABLE, even if you cancel courses and registration. This charge is billed directly by the online payment provider and is not remitted to AU. 

Explore Questions by Topic

Not finding your answer? Contact us.

For a thorough response, please provide these additional details:

AU students are encouraged to use the email address noted on their student record:

* What can we help you with?

The personal information collected on this form will be used for the purpose of processing requests, creating student records and for generating market research statistics. This personal information is being collected under the authority of section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act. If you have any questions about the collection and use of this information, contact FOIP Policy Coordinator Athabasca University, Athabasca University, 1 University Drive, Athabasca, AB Canada T9S 3A3. Telephone: 780-675-6111.