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What is my Challenge Question?

Your Challenge Question enables you to change your current password to your birthday in YYYYMMDD format (for example, if your birthday is July 15, 1989, your password would be 19890715). This is a safety feature which allows you to log in if you forget your password.

You will be asked to choose a Challenge Question as part of the password reset process the first time you log in to MyAU.

To view your current Challenge Question, you must enter the password reset process:

  1. Enter the appropriate personal identification information; be sure to use the proper date format.
  2. Click Continue.
  3. Your challenge question will be displayed.
  4. If you just wanted to view your challenge question, you can exit the process here without changing any information; if you wish to reset your password, continue as follow.
  5. Type the answer in the box provided.
  6. If your answer is correct, your password will be reset to your birthday.
  7. To make your log-in information more secure, once you have reset your password to your birthday, you should immediately change it to something else.

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The personal information collected on this form will be used for the purpose of processing requests, creating student records and for generating market research statistics. This personal information is being collected under the authority of section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act. If you have any questions about the collection and use of this information, contact FOIP Policy Coordinator Athabasca University, Athabasca University, 1 University Drive, Athabasca, AB Canada T9S 3A3. Telephone: 780-675-6111.