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If a blank page or the message “Welcome Unrecognized User” is displayed after you’ve logged into myAU, the system has encountered an error in retrieving your account information from the database. This is most likely a temporary problem.
Log out and check our System Status page for outage notices; if the problem occurred during a planned outage (e.g., system maintenance), try logging in again after the schedule “downtime.” If the problem continues, contact the Computing Services IT Help Desk.