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What is an unrecognized person or user?

If a blank page or the message “Welcome Unrecognized User” is displayed after you’ve logged into myAU, the system has encountered an error in retrieving your account information from the database. This is most likely a temporary problem.

Log out and check our System Status page for outage notices; if the problem occurred during a planned outage (e.g., system maintenance), try logging in again after the schedule “downtime.” If the problem continues, contact the Computing Services IT Help Desk.

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The personal information collected on this form will be used for the purpose of processing requests, creating student records and for generating market research statistics. This personal information is being collected under the authority of section 33(c) of the Alberta Freedom of Information and Protection of Privacy Act. If you have any questions about the collection and use of this information, contact FOIP Policy Coordinator Athabasca University, Athabasca University, 1 University Drive, Athabasca, AB Canada T9S 3A3. Telephone: 780-675-6111.