Graduate studies student support

You may be studying at your own pace, but you are not on your own—you have a full set of resources to help you successfully complete your course or program.

Course login

Your personal support team

Being an online graduate student at Athabasca University’s Faculty of Business (AU-FB) is an experience like no other.

Once you are accepted into the program, you join a virtual ‘classroom’ of talented managers from organizations of various shapes and sizes and industries—private, not-for-profit, and government—across the country and beyond.

And you have a strong support network to help you succeed: core faculty, academic coaches, technical and administrative supports—not to mention your new student peer community. AU-FB also has a strong student and alumni relations group that will help you connect to students and graduates of your own and other AU business programs.

Learner support and prospective inquiries

Hours

Monday to Thursday: 8:30 a.m. to 8:30 p.m.
Friday: 8:30 a.m. to 4:30 p.m.
Sunday: 10 a.m. to 4 p.m.

All times are in the Mountain time zone.

Email

business-support@athabascau.ca

Phone

Canada/US: 1-800-468-6531
International: 1-780-675-6189

Online contact form (for current students)

Graduate student IT Helpdesk

Hours

Monday to Thursday: 8 a.m. to 7 p.m.
Friday and Sunday: 9 a.m. to 5 p.m.
Saturday and stat holidays: CLOSED

All times are in the Mountain time zone.

Email

fbgradhd@athabascau.ca

Phone

Canada/US: 1-800-468-6531
International: 1-780-675-6189

 


Helpdesk

We know you want to be able to effectively study, collaborate, and get your work done online without having to become a technical expert on our systems. We want that too. Helpdesk staff provide you the resources and assistance you need to participate effectively in the online learning environment. They work extended hours to help you with your initial setup, with travel issues, or any other technical issue that comes along.


Frequently asked questions

The instructions contained on this page are tested solutions to specific problems.
Contact the Helpdesk If:

  • Your issue doesn’t match one described here;
  • You are experiencing severe technical issues with your IBM Notes software; or
  • The solution provided doesn’t resolve your problem.

Please report problems with this FAQ section to the Helpdesk at hdq@fb.athabascau.ca

Issues with IBM Notes

Issues with IBM Notes mail

Issues with Replication

Miscellaneous Issues

Updated July 08, 2024 by Digital & Web Operations (web_services@athabascau.ca)