myAU Help

Accounts in myAU

You will need an account (a student ID number and password) in order to access myAU. There are three student classifications: new, current/active, or inactive. Please see below for instructions on how to obtain an account for myAU for each category.

If you are a new student (you have been recently admitted as an AU student):

Upon successful completion of the AU admission process, you will be issued a student ID number and your password is your birth date in the format YYYYMMDD. You will not have access to myAU until the next business day and you will be required to change your password from your birth date to a new password when you log in. This new password must be 6 or more characters long and can not contain spaces.

If you are a current/active student (you are currently registered in an AU course, or have completed or withdrawn from an AU course within the previous 12 months):

You have already been issued a student ID number and if you have used our online registration services or have previously accessed myAU, you will have changed your password from your birth date to a new password. You may login to myAU immediately . If you have forgotten your password, please use the Password Change Utility (for students only). Your Student ID can be retrived by calling the Information Centre. If you continue to have difficulty logging in and cannot reset your password, contact the Computing Services Help Desk. For more information, please review the Passwords section .

If you are an inactive student (you have not registered in an AU course within 12 months of the completion date, the contract date or the date of withdrawal from your last course):

You must become an active student by using the Reactivation procedure. You will then set up a password and challenge response.

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Passwords

Video - How to log into myAU for the first time.

Video - How to reset your myAU password.

You will need an account (a student ID number and password) in order to log in and have access to myAU. If you need an account please refer to Accounts in myAU.

By default your initial password is set to your birth date (YYYYMMDD). This is also the case if your password has been reset by AU staff. Otherwise, it is whatever you created when you last changed your password.

If you have forgotten your password, please use the Password Change Utility (for students only). Your Student ID can be retrived by calling the Information Centre. If you continue to have difficulty logging in and cannot reset your password, contact the Computing Services Help Desk.

For your protection we ask you to verify your name and birth date and to answer your Challenge Question before you may change your password. New passwords must be 6 or more characters long and may not contain spaces. When you change your password you will need to fill in a Challenge Question and answer. We have two example questions and you may enter one of these or enter your own. It is important to use a question to which the answer will not change. For example, “What is my mother's maiden name?” is a good question because your mother's maiden name will not change. However, “What is my favorite color?” or “What is my age?” are not good questions because the answer could change over time.

Password and the answer to you Challenge Question are case sensitive.

If you continue to have difficulties, contact the Computing Services Help Desk.

Phone: (780) 675-6405
Phone toll free: 1-800-788-9041 ext. 6405.
Contact Us: https://secure.athabascau.ca/inter/helpdesk/contacthd.htm
Website: http://helpdesk.athabascau.ca

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Browser Compatibility with myAU

It appears that you are using Unknown version Unknown.

 

 

SUPPORT LEVEL

 

 

Browser

Version

Full

Partial

No

 

 

 

 

 

Internet Explorer

9-7

X

 

 

 

6

 

X

 

 

5 and below

 

 

X

Firefox

3+

X

 

 

 

2 and below

 

X

 

Webkit (Safari, Safari mobile, Chrome, etc)

 

X

 

 

 

 

 

 

 

Opera

9 and above

 

X

 

 

8 and below

 

 

X

Mozilla

All versions

 

 

X

Netscape

 

 

 

X

All others

 

 

 

X

Full support - All web pages render correctly and all functionality in online applications works.

Partial support - Most page webs are readable but may not render correctly and most core functionality in online applications works but this is not guaranteed.

No support - Pages and online applications may or may not work.

Note: Netscape 4.7 functions correctly, but displays on the screen poorly. You will need to scroll to the right-hand side to see the logout button.

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Text Size

Athabasca University is committed to designing our web site for maximum accessibility (to learn more about web accessibility visit http://www.w3.org/WAI/). Our mission is to "remove barriers" to educational opportunities.

This mission has impacted how we design websites. Many of our new websites use relative font sizes. They allow individuals with visual impairments to adjust the size of the text to meet their needs. Many people, without knowing it, have changed their browser's default setting. When you encounter a site that is using relative font sizes, like ours, the text may be unexpectedly large or small.

There are many tutorials on the web to help you learn how to adjust your text size. The following from the U.S. Department of Housing should help you fix the problem: http://www.hud.gov/assist/fontsize.cfm#ie5x

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Conduct

There are rules regarding behaviour on this site. For example, in public discussion groups, things such as rudeness, profanity and disrespect will not be tolerated. You will be accountable for your actions. Please read the non-academic misconduct policy found at: www.athabascau.ca/policy/registry/nonacademicmisconduct.htm

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How to use myAU

What to Expect

Depending on your account (your unique student ID and password), when you log in to myAU, you will see a series of tabs arranged horizontally across your screen. Different individuals (accounts) will see a different series of tabs displayed. For example, if you are a graduate of AU, you will have an additional alumni tab.

Components of myAU

Tabs

If you think of the portal as a book, a tab is like a page in the book. The tabs are lined up horizontally across the top of the web page. Different individuals (accounts) will see a different series of tabs displayed.

Tabs

Channels

A channel is a "chunk" of information within a tab. The channel is like a paragraph on a page.

Channel

Icons

The channels have some small, circular icons. To know what they mean, roll your mouse over them. In most browsers, you will see a yellow box with a description of the icon.

By clicking on minimize, you will collapse the channel into a smaller format. If you log out of the portal after minimizing channels, the portal will remember. The next time you log in, the channel will remain minimized.

Minimize

By clicking on maximize, you will make the channel bigger. If a channel is in the "collapsed" state, you can click on the maximize icon to read the content under the green line.

Maximize

Links

When you click on a link to a web page that exists outside of myAU, a new browser page will open. This ensures that you don't lose your current page or leave the portal until you are ready. To close a new browser window, click on the X at the top right-hand side of the browser window or use the keyboard method [ctrl] + [w].

At times, the content contained within a linked webpage may require a third-party utility to access the information.

To view and print files in portable document format (PDF), you will require a copy of Adobe Acrobat Reader. To download a free copy, please navigate to www.adobe.com/support/downloads/main.html

To view and print Microsoft Word files (DOC), you will require a copy of Microsoft Word, or you can download a reader from Microsoft by navigating to http://www.microsoft.com/downloads/details.aspx?FamilyID=3657ce88-7cfa-457a-9aec-f4f827f20cac&DisplayLang=en

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Privacy

Athabasca University is committed to providing you with websites that respect your privacy. Please read the Privacy Statement about conditions of use and privacy on AU’s websites. Any personal information you provide voluntarily to Athabasca University through this portal (myAU) will be used only for the purpose for which it was collected. We have in place reasonable processes and procedures to keep this personal information safe and secure.

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Security

When you enter personal information into an AU web form as part of a secure web transaction (i.e. admission, course registration), your information is encrypted using standard http secure (https://) Internet protocol. However, remember to log out before leaving your computer. Anyone with access to your computer will have access to your account as long as the connection is still active.

Be wary of any program or web page that asks you for your account information (student ID number and password). Web pages that ask you for your account information will generally have URLs that begin with "http://somename.athabascau.ca."

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SAS
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