Computing Services IT Help Desk
Services Provided
If you have computer-related difficulties that are not course content driven, and are not problems related to your Internet Service Provider (ISP), contact AU's Computing Services Information Technology (IT) Help Desk for assistance. If you have difficulties connecting to your ISP, you must contact their technical support department.
Contact the Computing Services IT Help Desk if you were told, for example, that you can submit your assignments electronically but you are unable to do so, or if your course materials package contains a CD that won't work on your computer. If you're unable to complete an assignment, or if you don't understand the content on a CD or webpage, contact your tutor or learning facilitator.
You can also access the IT Help Desk's System Status page for system outage information and updates at:
http://helpdesk.athabascau.ca/system_status.html
Hours of Service
The Computing Services IT Help Desk hours are 8:30 a.m. to 8:00 p.m., Monday through Thursday, and 8:30 a.m. to 4:30 p.m. on Fridays (MST). During the summer months of July and August, the Computing Services IT Help Desk hours are 8:30 a.m. to 4:30 p.m. (MST).
If you call us during off-hours, leave your name, a description of your problem, a phone number, your Student ID, and a time when we can reach you during our hours of service. Whenever possible, communicate your problems, comments, and suggestions to us using the Computing Services IT Help Desk Contact Form.
Contact the Computing Services IT Help Desk only if you are having problems with AU systems.
Computing Services IT Help Desk
Phone: 800.788.9041 (ext. 6405) Canada/US
Other: 780.675.6405
Fax: 780.675.6333
Computing Services IT Help Desk Contact Form
Computer System Requirements
An increasing number of courses and programs at AU are offered through a combination of print-based and online material. In order to participate, you must have access to the minimum computer hardware and software requirements described in the online syllabus. Older technology may be inadequate for full participation in the course, or it may detract from your learning experience. If your course requires Internet access, you are responsible for your own communication costs, such as long-distance telephone and ISP charges, or any other communication costs.
AU's standard computing platform is Microsoft Windows. Some courses support other hardware and software platforms or have more specific requirements. Only limited assistance for other platforms is offered by the Computing Services IT Help Desk.
Student & Academic Services - Last Updated October 11, 2012
