Unit 6
Knowledge Management

Overview

Unit 6 assesses the role of knowledge management in an evolving police organization, its importance in the implementation of problem-solving initiatives, and its use as an effective managerial tool. Numerous hurdles impede communication networks and processes within an organization, and while some of these hurdles are specific to the individual manager, others are characteristic of the organizational structure. Unit 6 identifies these hurdles and explores strategies for affecting the necessary shift. It also explores the role of Sergeants and Staff-Sergeants as knowledge intermediaries.

Learning Objectives

When you have completed Unit 6, you should be able to achieve the following learning objectives.

1. Recognize different forms of knowledge and their importance within an organization.
2. Analyse the impact of effective and ineffective knowledge management within a police organization.
3. Implement a strategic plan to dismantle hurdles that undermine effective knowledge creation and dissemination.