Questions? Ask AU
Get real-time answers to common questions about AU, including fees, admissions, courses, programs, transcripts, and exams.
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Who can I contact if I am having problems in my course?
If you are having difficulties with your individualized study course content, procedures, or assignments, contact your tutor. Your tutor's contact information is found in your course tutor letter, found under 'My Letters' in myAU. They are responsible for providing individual instruction, assignment marking, and general support.
For questions about Faculty of Business courses, contact the Student Support Centre.
If you are have a problem with your printed course materials (for example, missing or incorrect materials), email the Course Materials Production Department.
For questions pertaining to exams, contact the Examination Services Unit at email@example.com.
If you are having technical difficulties accessing course materials or other online services provided by Athabasca University, contact the Computing Services IT Help Desk.
If you are having difficulties with your course such as trouble with study skills, exam anxiety, or time management, contact Counseling Services.
For other issues, contact the Information Centre.
- What are your fees?
- How fast can I complete a course?
- How do I transfer credit?
- What are your admission requirements?
- How do I apply to Athabasca University?
- How do I withdraw from a course?
- When do your courses start?
- How do I request a transcript?
- How long does it take to complete a course?
- Can I request an extension?
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